Refund policy

                       Refund Policy 

At Gold Modil Machinary, we are committed to ensuring a seamless shopping experience for our customers. Please review our Return, Refund, and Shipping Policy below before making a purchase.

Shipping Policy 

✔ Processing Time : Orders are processed within 1-3 business days.

✔ Shipping Time : Delivery typically takes 5-10 business days, depending on location and courier service.

✔ Shipping Costs:

Free shipping for orders above ₹1000.

Standard shipping charges apply for orders below ₹1000 (calculated at checkout).

✔ Tracking Information: Customers will receive a tracking link once the order has been dispatched.

For more details on shipping rates and locations, contact our support team

Return & Refund Policy

Return & Refund Eligibility

At Gold Modil Machinary, we offer refunds and returns under the following conditions

Wrong Item Sent

If the item received differs from what was ordered or does not match the technical specifications listed, you are eligible for a no-questions-asked full refund or replacement.

Report the discrepancy within 72 hours of delivery with supporting images/videos.

Note: Variations in color due to manufacturing updates are not eligible for refunds.

Item Damage

If your order arrives damaged, you are entitled to a full replacement or refund as per your request.

Report the damage within 72 hours of receiving the product with supporting photos/videos

Defective or Incomplete Product

If the product is defective or missing parts, you can request a full refund, replacement, or missing parts supply.

Claims must be raised within 72 hours of delivery with images/videos

Important: Customers must provide an unboxing video of the product as proof while raising a claim. Send the video and issue details to goldmodilmachinery@gmail.com

    Cancellation Policy

Before Dispatch: Orders canceled before dispatch are eligible for a full refund.

✔ After Dispatch:

For heavy shipments (above 10 kg), cancellations must be made within 24 hours of order placement.

If the product has already been shipped, a courier fee will be deducted from your refund.

✔ Delivery Delays: If the assured delivery date is missed, customers are eligible for a full refund

Refund Process

✅ Pre-Paid Orders

Refunds will be processed via the original payment method (payment gateway, online banking, or UPI).

Refunds are typically credited within 7-10 working days.

✅ EMI Transactions

Interest charged by the bank is non-refundable.

Machine Point does not charge a processing fee for EMI payments.

✅ Cash on Delivery (COD) Orders

Refunds for COD orders are processed through NEFT to your bank account.

Provide the following details for COD refunds:

Bank Name

Account Number

Account Holder’s Name

IFSC Code

📌 It may take up to 7-10 working days for the refund to reflect in your account

Contact Us 

📧 Email: goldmodilmachinery@gmail.com 

📞 Phone: +917063861333

📍 Website: goldmodilmachinary.in

For any assistance, feel free to contact us. We are here to ensure a hassle-free shopping experience